Employees of an Airline
There are number of Airlines operated in Indonesia, with different names, structures of organization, operations, but there is a certain amount of similarity among each airline. An airline’s most important assets are its airplanes and its people. An airline can have the most recent and best planes in the, but without the employees, an airline can’t do anything.
Airlines are most often represented in public by those employees who have the most contact with their passengers, such as pilots and flight attendants, but there are many more airline employees working behind the scenes. Larger airlines may employ more people, but the employee categories are generally the same no matter what the size of the airline.Here are the various types of employees in an airline:
- Line personnel – This is the group of people you most often see during a flight, and they form 85 percent of an airline’s labor force. Line personnel include pilots and flight attendants, reservation clerks, airport check-in and gate personnel. Nowadays, some of duties of these line personnel, especially what so called ground handling (check-in, boarding gate, transfer desk, cleaning services, etc) are employed to subcontractors.
- Operations – If line personnel form the heart of an airline, operations keeps it’s blood pumping. These people are responsible for scheduling aircraft and flight crews to man the aircraft. Operations personnel maintain guidelines to meet the safety and regulation standards. Included in operations are the dispatchers, who track all of the airline’s flights.
- Maintenance – Airplanes are multi-million-dollar vehicles that must be maintained in order to prevent the airline from losing money. Aircraft only make money for the airline when they are transporting passengers. About 10 percent of an airline’s work force is dedicated to aircraft maintenance.
- Sales and marketing – If you wonder who sets your prices, you can usually find them in the sales and marketing divisions of an airline. These people are also tasked with advertising, cargo sales, reservations, customer service and food service.
(Adopted from : Anatomy of an Airline, Kevin Bonsor)
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