Employees of an Airline


There are number of Airlines operated in Indonesia, with different  names, structures of organization, operations, but there is a certain amount of similarity among each airline. An airline’s most important assets are its airplanes and its people. An airline can have the most recent and best planes in the, but without the employees, an airline can’t do anything.

Airlines are most often represented in public by those employees who have the most contact with their passengers, such as pilots and flight attendants, but there are many more airline employees working behind the scenes. Larger airlines may employ more people, but the employee categories are generally the same no matter what the size of the airline.Here are the various types of employees in an airline:

  • Line personnel – This is the group of people you most often see during a flight, and they form 85 percent of an airline’s labor force. Line personnel include pilots and flight attendants, reservation clerks, airport check-in and gate personnel. Nowadays, some of duties of these line personnel, especially what so called ground handling (check-in, boarding gate, transfer desk, cleaning services, etc) are employed to subcontractors.
  • Operations – If line personnel form the heart of an airline, operations keeps it’s blood pumping. These people are responsible for scheduling aircraft and flight crews to man the aircraft. Operations personnel maintain guidelines to meet the safety and regulation standards. Included in operations are the dispatchers, who track all of the airline’s flights.
  • Maintenance – Airplanes are multi-million-dollar vehicles that must be maintained in order to prevent the airline from losing money. Aircraft only make money for the airline when they are transporting passengers. About 10 percent of an airline’s work force is dedicated to aircraft maintenance.
  • Sales and marketing – If you wonder who sets your prices, you can usually find them in the sales and marketing divisions of an airline. These people are also tasked with advertising, cargo sales, reservations, customer service and food service.

 

 

(Adopted from : Anatomy of an Airline, Kevin Bonsor)

Wed, 14 Jul 2010 at 15:32 Leave a comment

Tips Membawa Bayi Bepergian dengan Pesawat Terbang


Sesuai ketentuan IATA (International Air Transport Association), bayi (infant) dibawah yang belum genap berusia 2 (dua) tahun dan tidak menempati tempat duduk (seat) sendiri, dikenakan tarif setinggi-tingginya 10 % dari tarif kelas ekonomi (Y-class).

Di Indonesia, ketentuan tersebut disesuaikan dengan aturan masing-masing Airlines.

Masalah yang sering timbul di Bandara pada saat check-in adalah seringnya terjadi perbedaan persepsi terhadap kondisi fisik bayi yang dibawa oleh penumpang, dimana kondisi fisik bayi digambarkan “terlalu besar” untuk digendong.

Untuk diketahui, persyaratan standar IATA untuk bayi, adalah :

1. Bayi berusia kurang dari 7  hari disarankan untuk tidak melakukan perjalanan dengan pesawat terbang.

2. Bayi berusia 7  hari sampai dengan 12  bulan harus berangkat dengan orang tuanya.

3. Bayi berusia 12 bulan sampai dengan 23 bulan boleh berangkat dengan diantar oleh pengantar meskipun bukan orang tuanya.

4. Bayi kembar yang diantar oleh 1 orang tua saja, maka salah satu bayi dikenakan tarif anak-anak.

Untuk mencegah kendala di Bandara pada saat check-in, berikut adalah Tips bagi orang tua yang akan melakukan perjalanan dengan membawa bayi.

Tips Bagi Orang tua yang Membawa Infant :

1. Pastikan usia bayi berusia maksimum 23 bulan.

2. Selalu membawa tanda pengenal bayi yang mencantumkan tanggal lahir (surat keterangan golongan darah, kartu imunisasi, kartu berobat, dsb)

3. Usahakan selalu membawa materai di dompet, jika suatu saat diminta mengisi Surat Pernyataan atau Surat Keterangan.

4. Pastikan membawa barang bawaan (bagasi) se-efisien mungkin, karena bayi tidak mendapatkan bagasi bebas bea (free allowance baggage).

Semoga Tips ini bermanfaat.

Have a Nice Flight

Tue, 13 Jul 2010 at 21:25 3 comments

Penilaian Maskapai Penerbangan Periode X (Juni 2009)



Dalam rangka penilaian kinerja operator penerbangan terhadap kepatuhan pemenuhan peraturan keselamatan penerbangan sipil, Direktorat Jenderal Perhubungan Udara telah melakukan penilaian kinerja untuk periode ke-X Juni 2009.

 

Penilaian pada periode ke-X dilakukan pada 46 operator penerbangan yaitu 21 operator  pemegang AOC 121, 1 operator tidak dilakukan penilaian karena tidak beroperasi, sedangkan 25 operator pemegang AOC 135, 7 operator tidak dilakukan penilaian karena tidak beroperasi, dengan hasil penilaian dikategorikan sebagai berikut :

1.     AIR OPERATOR CERTIFICATE (AOC) 121

NO OPERATOR KATEGORI KETERANGAN
1 Garuda Indonesia I Berjadwal penumpang
2 Merpati Nusantara Airlines I Berjadwal penumpang
3 Mandala Airlines I Berjadwal penumpang
4 Indonesia AirAsia I Berjadwal penumpang
5 Trigana Air Service I Berjadwal penumpang
6 Lion Mentari Airlines I Berjadwal penumpang
7 Metro Batavia I Berjadwal penumpang
8 Pelita Air Service I Berjadwal penumpang
9 Wing Abadi Airlines  I Berjadwal penumpang
10 Sriwijaya Air I Berjadwal penumpang
11 Riau Airlines I Berjadwal penumpang
12 Indonesia Air Transport I Berjadwal penumpang
13 Tri MG Intra Asia Airlines I Kargo
14 Travel Express Aviation Service II Berjadwal penumpang
15 Kalstar II Berjadwal penumpang
16 Cardig II Kargo
17 Republic Express Airlines II Kargo
18 Manunggal Air Service II Kargo
19 Kartika Airlines II Berjadwal penumpang
20 Megantara II Berjadwal penumpang
21 Nusantara Air Charter II Kargo
22 Linus Tidak dinilai/tidak beroperasi

 

 

 

2.     AIR OPERATOR CERTIFICATE (AOC) 135

 

NO OPERATOR KATEGORI KETERANGAN
1 Travira Utama I Borongan
2 Airfast Indonesia I Borongan
3 National Utility Helicopter I Borongan
4 Ekspres Transportasi Antarbenua I Borongan
5 Aviastar Mandiri II Borongan
6 Nyaman Air II Borongan
7 Air Pacific Utama II Borongan
8 Gatari Air Service II Borongan
9 Pura Wisata Baruna II Borongan
10 Kura-Kura Aviation II Borongan
11 Asi Pudjiastuti II Borongan
12 Transwisata Prima Aviation II Borongan
13 Deraya Air Taxi II Berjadwal penumpang
14 Sampoerna Air Nusantara II Borongan
15 Eastindo II Borongan
16 Derazona Air Service II Borongan
17 Penerbangan Angkasa Semesta II Borongan
18 Nusantara Buana Air II Borongan
19 SMAC II Borongan
20 Intan Angkasa Air Service II Borongan
21 Alfa Trans Dirgantara II Borongan
22 Dabi Air Nusantara II Borongan
23 Unindo II Borongan
24 Johnlin Air Transport II Borongan
25 Sky Aviation II Borongan
26 Asco Nusa Air Tidak dinilai/tidak beroperasi
27 Sayap Garuda Indah Tidak dinilai/tidak beroperasi
28 Dirgantara Air Service Tidak dinilai/tidak beroperasi
29 Survei Udara Penas Tidak dinilai/tidak beroperasi
30 Mimika Tidak dinilai/tidak beroperasi
31 Balai Kalibrasi Tidak dinilai/tidak beroperasi
32 Atlas Deltasatya Tidak dinilai/tidak beroperasi

Mon, 12 Jul 2010 at 17:48 Leave a comment

Merpati Nusantara Airlines “Tempo Doeloe”


Mon, 12 Jul 2010 at 17:34 1 comment

Marketing Strategy in the Midst of Stiff Competition of Domestic Airlines


In domestic  routes, the Badan Pusat Statistik (BPS) recorded the number of passengers as many as 43.77 million people or 22.77% increase compared with the previous 35.65 million people.  This is caused by the addition of aircraft fleet and capacity on major Airlines. Also because of the increasing demand of air transportation services, as it is considered more efficient and economical.

As economic growth in Indonesia began to increased, the traffic movement of people has also increased. There is a new paradigm that occurred in the domestic Airline business: the demand will increase in line with the addition of supply. We see the example with the entry in Garuda Indonesia fleet of B738 and B739 in Lion Air, the Seat Load Factors of two fleets is not less than 75% or  number of passengers onboard is 150 passengers per flight in average.

In the midst of tough competition, where nearly all the Major Airlines upgrading its fleet into large and sophisticated Aircraft to fly over the main routes. The strategy to survive of  this “Clash of the Titans”, is finding a market niche, looking unspotted but potential routes.

This unspotted but potential routes is a major route connecting the city with the cities of the developing suburbs. Some of the routes fact does not require huge investment, because of the limited runway on some city, then that could be used is a narrow body jet aircraft.

Some of potential routes could be considered are : Banjarmasin – Bandung VV, Banjarmasin – Solo VV, Balikpapan – Semarang VV, Balikpapan – Solo VV, Balikpapan – Bandung VV, Makassar – Bandung VV, Makassar – Semarang VV, Sampit – Semarang VV. And many other unspotted but potential routes.

Other strategy is “jetizing” existing commuter routes, use proper Jet aircraft fly the routes that usually fly by propeller aircrafts. This facts also requires the Jet Aircraft able to Take-Off and Landing on runways less than 1800 meters.

Commuter Aircraft fleet, used as feeder for Jet Aircraft fleet. The rotation diagram of the fleet must be inextricably interwoven.

To implement the above strategy to succeed, at least there are seven steps that must be followed:

1. Evaluate resources, goals, and objectives.

First things the Key Management may do is evaluating the business plan, determining a new paradigm, new goals, and new objectives, if necessary.

2. Identify market demand and market-segment opportunities.

Perform a complete market analysis of those “unspotted but potential routes”, dig deeper, look for hidden opportunities.

3. Match resources to selected market niche.

Start browsing the proper aircraft fleet required to fly over those routes, create the aircraft rotation diagram  match with the results of the demands.

4. Establish a marketing organization and strategy.

Setup a District and place a right person to be a District Manager who able to implement the marketing strategies established by head office.

5. Select intervention and penetration level.

Selecting intervention and penetration level must carried by all divisions and all levels. It is important to gather all resources from all division to focus on the goals that already determined. Team work is not just about coordination, more than that, is about one paradigm for all divisions and all levels of management.

6. Develop a long-range marketing plan.

This step is about how we maintain and improve the achievement.

7. Implement, monitor feedback, and respond.

As soon as market established, anticipate the new (coming) competition in the route that we pioneered.

Sun, 11 Jul 2010 at 20:09 Leave a comment

Knowledge about the Nature of Aviation Services


Merpati Nusantara Airlines Banjarmasin

Nature of Aviation Services are :

Intangible

Service is abstract. Buyers can not see or taste the form of services purchased directly, can only be felt after buying and using this service.

Inseparable

Services consumed simultaneously by service providers and buyers/users of services, the interaction between them will affect the results of the service.

Variable

Effect of service delivered varies, depending on who, when, and where services provided. It is important to build a standard of services delivered by each person in Aviation company, to minimize effect of the variability to ensure the buyer/user get the satisfaction.

Perishable

Services can not be stored, purchased or not, the service will purged. The process of purchase and use of the service occurs only once, the value of the service viewed from the satisfaction of dissatisfaction of the buyer/user.

Conclusion

The success of Aviation Service is about satisfaction.

Sun, 11 Jul 2010 at 18:40 Leave a comment

Bandara Bersujud Batulicin


BATULICIN (WAOC)

C0195/07              0704160500/PERM.

REVISE AIP INDONESIA VOL IV AMDT 03 DATED 10 NOV 2006, NEW AD DATA OF WAOC AS FOLLOW :

RWY :

– LONGITUDINAL SLOPE : 0.2 PERCENT

TWY :

– DIMENSION : 25 X 14 M

– SURFACE : ASPHALT/SMOOTH

– SLOPE : LONGITUDINAL 1 PERCENT, TRANSVERSE 1 PERCENT

APRON :

– DIMENSION : 43 X 26 M

– SLOPE : 0.5 PERCENT

– SURFACE : ASPHALT/SMOOTH

– DISTANCE BETWEEN RWY EDGE AND APRON EDGE : 24 M.

 

COMMUNICATION                              : VHF BATULICIN RADIO FREQ 122.65

FIRE FIGHTING EQUIPMENT                 : 1 (ONE) UNIT POWDER FOAM FIRE  EXTINGUISHER WEIGHT 50 KG.

ADD INFORMATION :

– CONTACT PERSON                              : ATC OFFICER (0518)7702369.

C0243/07              0704280738/PERM

REVISE AIP INDONESIA VOL IV AMDT 03 DATED 10 NOV 2006, NEW AD DATA OF WAOC AS FLW :

AERODROME ELEVATION : 23 FT MSL

C0238/08              0804210157/PERM

NEW AD DATA OF BATU LICIN AP AS FLWS :

ATS : AFIS

AD ELEVATION : 23 FT

ARP : 03 24 47.63S 116 00 02.62E

THR RWY 09 : 03 24 44.64S 115 59 13.90E

THR RWY 27 : 03 24 46.08S 116 00 07.66E (COOR DISPLACED THR)

RWY 09/27 : STRENGTH : 47000LBS

SURFACE : ASPHALT CONCRETE

STRIP : 1920 X 75M

DECLARED DISTANCE (IN METERS) :

RWY TORA TODA ASDA LDA

09 1800 1800 1800 1800

27 1800 1800 1650 1650

TWY : 25 X 14M

SURFACE                : ASPHALT CONCRETE

STRENGTH : 22000 LBS

APRON : 46 X 36M

SURFACE : ASPHALT

ASPHALT : 22000LBS

NDB : XP (NDB PORTABLE) FREQ 325KHZ

VHF A/G COMM : BATU LICIN RADIO FREQ 122.65MHZ (COVERAGE 40NM)

WIND SOCK : AVBL

OBSTACLES : (TREES) 200M FM FINAL RWY 27

OPERATING HOURS : DAY OPERATION/ON REQUEST

RFFS : 2 CARS

3 PORTABLE FOAM TENDER

2 UNIT AMBULANCES

POWER SUPPLY : PLN/GENSET

Sat, 10 Jul 2010 at 19:13 2 comments

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